Frequently Asked Questions

At Ma'Shy's Scrubs, we strive to ensure a seamless and efficient shopping experience for our valued customers. Our shipping policy outlines important details about shipping methods, delivery times, and related information. Order Processing: All orders are processed within 2-3 business days, excluding weekends and holidays. Orders placed before 12:00 PM (local time) will typically be processed on the same day. Shipping Methods: We offer several shipping options to accommodate your needs: Standard Shipping: Estimated delivery within 3-5 business days. Shipping Rates: Shipping rates are calculated based on the weight and destination of your order. We offer free standard shipping on orders over [insert minimum order amount]. Order Tracking: Once your order has shipped, you will receive a confirmation email with a tracking number. You can track the progress of your shipment through our website or the carrier's tracking portal. Shipping Address: Please ensure that your shipping address is accurate and complete to prevent delays or misdeliveries. We are not responsible for orders shipped to incorrectly provided addresses. Shipping Delays: While we make every effort to meet estimated delivery times, occasional delays may occur due to unforeseen circumstances such as weather conditions or carrier issues. We appreciate your patience in such cases. Order Changes and Cancellations: If you need to make changes to your order or cancel it, please contact our customer support team as soon as possible. Once an order has been shipped, it cannot be canceled. Returns and Exchanges: For information about returns and exchanges, please refer to our [Return Policy]. If you have any questions or require further assistance regarding our shipping policy, please feel free to contact our customer support team. We are here to assist you.